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Frequently Asked Questions
Once your order has been placed, you'll receive an order confirmation email from us shortly after. This email confirms that your order has gone through successfully.
If you notice any mistakes in your order, please reach out to us as soon as possible and we'll be happy to help fix it. If you don't see a confirmation email, we recommend checking your spam or junk folder first. If it's still not there, feel free to contact us and we'll look into it for you.
Emily & Sarah
If the size you receive is different from what you expected, please keep in mind that the measurements shown in our size charts allow for a tolerance of about 1–2 cm. Each product has its own size chart on the product page, and all measurements are taken in centimeters.
If the item doesn't fit you as hoped, you're welcome to return it in accordance with our Return Policy. If you're unsure or have questions about sizing, feel free to reach out to us — we're always happy to help.
Emily & Sarah
We do our best to photograph our products as accurately as possible and don't use filters that would alter the true colors. That said, slight color differences can occur due to variations in phone, tablet, or computer screens.
If you're not happy with how an item looks in person, please don't hesitate to reach out to us. We'll be happy to help with a return or exchange in line with our Return Policy.
Emily & Sarah
If you're unsure about sizing or have questions about the fit, we're happy to help. If a size chart isn't available on the product page, we generally recommend ordering one size up for a more comfortable fit.
If you have specific questions about measurements or how an item fits, feel free to email us anytime. We're always glad to assist you in finding the right size.
Emily & Sarah



